Happy, engaged employees create happy, enthused customers. Emphasizing happiness in your workplace improves employee retention, engagement, and advocacy. This leads to customers who are delighted to do business with your company.
Discover nine ways to increase happiness in your business to drive growth, productivity, and prosperity. We will explore signature ways beyond dollars to improve the employee experience, drive engagement, and increase empowerment. Walk away with knowledge of the key drivers of fulfillment and happiness, plus ideas for your teams—little things that will increase engagement, improve retention, and reinforce culture.
This session will equip you with:
Tools: Get a 3D process for employee experience design.
Skills: Understand how to develop programs that create happiness in the workplace.
Empathy: Gain a deeper appreciation for the needs, desires, and expectations of employees.
Stan Phelps is the founder of PurpleGoldfish.com, a think tank of customer experience and employee engagement experts based in Research Triangle Park. He is a TEDx speaker, Forbes contributor, and IBM Futurist who focuses on customer experience and employee engagement. Throughout his career, Stan has held many marketing leadership roles with adidas, International Management Group, PGA of America, and Synergy.
Stan is the author of seven books: Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Purple Goldfish-Service Edition, Red Goldfish, and Pink Goldfish. They all focus on little ways to drive differentiation, increase loyalty, and promote positive word of mouth. He has spoken at more than 300 events in 16 countries.
Stan holds a JD/MBA from Villanova University and a Certificate in Achieving Breakthrough Service from Harvard Business School. He lives in Cary, North Carolina, with his wife Jennifer and two boys Thomas and James.